- Merchant Quality
Do you know, in the month of April 2012, ADL tracked and recorded a total of 473 beauty deals from 30 major deal sites in Singapore?! Among these 474 beauty deals, 90 of them are deals relating to hair services. Of course as always, everyone wants to look good, and some of us don’t really dare to try such deals for the fear that one’s hair will turn out to be not the way one wanted it to be. One of us here at ADL felt exactly this way when a deal by GrouponBeeconomic caught her eyes. However, given the cheap price, she still decided to take a risk and give that deal a try. Check out her experience below!
After purchasing this deal, I called up J Kelly to make an appointment. Unfortunately, some commitments suddenly cropped up, and I needed to change my appointment date. And so, I called up J Kelly again to arrange for another appointment date. The lady over the phone was very helpful and allowed me to change my appointment date
On the day of my appointment, I travelled down to J Kelly, which is located just a 5 minutes walk away from Buona Vista MRT. At the MRT station, I exited Exit B, got down the flight of stairs, turned around and cross over to the other side of the road to search for Blk 42 where J Kelly is located. It took me quite a while to find Blk 42 as it is not prominent and currently there are renovations going on that area. Thanks to the invention of smart phone, I managed to find the shop in the end and was greeted by the staff at the door.
I was the only customer in the shop at that time and the staff guided me to my seat. Shortly after, another staff came and served me a cup of warm green tea. After about 5 minutes, I was given three different colour chart for the choice of my hair colour. As I was unsure of which colour to go for, I decided to seek the staff for advice. The answer she gave was pretty vague as most of the time she would link the question back to me, and ask which colour I actually prefer more In the end I decided to go for something brighter which is the golden brown colour. The product that they use is “Medavita”. I didn’t heard of this brand before and was a little worried about its quality and integrity. But then again, since I’m already there, there is nothing much I could do.
Before she began, the lady asked if I would like to apply some solution to protect my scalp to avoid any irritation during the process. It cost an additional 15 bucks. As I have sensitive scalp, I thought that it might be safer and better for me to apply the solution. Thus, I went ahead with it.
ADL tip: For quite a number of deals, as the price is already very cheap, the merchant’s profit margin for publishing such deals is actually very low. As such, what merchants does is to have some add ons that they will sell to the coupon buyers during redemption. These add ons might in all cases be very irrelevant. However, the merchant will try their best in various ways to sell these adds ons to earn extra money. As people are always risk adverse and loves bargain/discount, one will have a high chance ending up paying for such add ons. Do take note of this and only purchase the add ons ONLY if you deemed it to be absolutely necessary. Always do a CBA (cost benefit analysis)!
True enough, during the process I didn’t experience any irritation on my scalp as compared to other salons which I went before for my hair colouring. To my surprise, there is no strong ammonia smell as well. The process was a little short though, unlike what was being stated in the voucher – 90 minutes for the hair coloring. I guess it all depends on how fast one’s hair is able to absorb the color. For me, it took only about 1 hour. Following, I was then brought to another room for the “wash” and “treatment”. My hair was washed first, before I was told to lie down for the treatment process. Again a 20 minutes treatment turned out to be only about 15 minutes.
After washing off the treatment, I decided to give my hair a trim. Of course, this is not included in the deal. Upon noticing that my hair’s texture is rather dry, the stylist started introducing me to their products as she cut my hair. One particular product she introduced to me was from Japan, and they are currently having a promotion at 2 for $45 (with the usual price at $35 for one bottle if I didn’t remember wrongly). Fortunately, she did not push me into buying the product.
When it was time to blow my hair, I was attended by two of the staff at the salon instead of one. This was probably because the salon wasn’t crowded at that time . Nonetheless, I was still quite impressed by their level of service.
After everything, I was told to fill up a card with my particulars for the purpose of recording down my choice of hair colour during this visit. When I was about to make payment, the staff at the counter enquired again if I would like to purchase the product that they had introduced to me earlier. Another staff that was standing beside her further added on that that product is really popular among their customers. After hesitating and contemplating for a while, I decided to give the product a try, and purchase two bottles at $45. One of the staff then explained to me how to use the product. At the end, she passed me her name card and said that I can give her a call should I have any question.
All in all, I paid an additional of $76 on top of what this deal is offering. $45 for the conditioner, $15 for the before colouring protection, and $16 for hair cut. On top of that, I was given a $10 off service voucher for my next visit which is valid for a month.
Overall, I feel that the staff at J Kelly are friendly and professional in their service. As for the quality of this deal, I must admit that my hair colour isn’t that obvious on the first day. But, this is how it looks like after the third day!
I must say that I am pretty satisfied with what I’ve got given the price that I had paid for. Thus, I will definitely consider returning to J Kelly for my next hair appointment
Below are my ratings
Price: 4/5 (at $28 for hair colouring and treatment is really cheap!)
Location: 4/5 (shop is easily accessible with only 5 mins walk from the station)
Merchant Quality: 4/5 (friendly and helpful staff at J Kelly!)
Terms & Conditions: 4/5 (pretty flexible in terms of allowing me to change my appointment date and time.)
42 Holland Drive 270042
Tel 6773 1801
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